5/6 COVID-19 update and Getting Back to Work in the New Normal

Supply Chain and Courier Updates

Per our last updates, suppliers are mostly operating and processing orders.

They are still practicing physical distancing and operations are a bit slower than usual. Sales reps aren’t traveling and so are quite responsive to quote requests on the whole.

Many are still prioritizing PPE for COVID-19 response. Smaller suppliers like CP Lab Safety (they’ve shipped some of their masks day of order) or other smaller suppliers are likelier to have availability (especially masks; in general “short” lead times are around two weeks).

Keep in mind that some suppliers are considering all sales final and not accepting returns due to COVID-19.

Couriers are operating, but last mile deliveries can still be problematic. Thank delivery drivers, have clear signs that a lab is open to delivery, and let suppliers know that the lab is open and if there are any issues with a shipment, contact them to help resolve it.

The Happi Note – Getting Back to Work

HappiLabs and many of our partner labs continued to work as essential businesses during the COVID-19 shelter-in-place orders, with many working from home.

Many labs did temporarily close and may be wondering about how to resume operations as the COVID-19 physical distancing restrictions ease.

Having a plan to safely get back to work and how COVID-19 will continue to impact operations is important. For instance, one lab has masks, hand-sanitizer, gloves, and sticky floor mats at key entryways ready for scientists returning to the lab.

Several suppliers are hosting webinars aimed at this:

HappiLabs remains at work and this month will be safely and fully re-opening our offices as shelter-in-place orders are eased.

We are grateful for the worlds scientists and healthcare workers that are working to mitigate COVID-19 and helping us all get back to work in new innovative ways.

A Message from our CEO Tom: Post-YCombinator at HappiLabs

There has been a lot going on behind the scenes of HappiLabs the last few months. As we mentioned in our last blog post, this summer, we joined world-class accelerator YCombinator (YC), to help advance our virtual lab manager technology. A couple weeks ago, we participated in a pivotal part of the program, Demo Day, where I presented to a select group of investors, press and other YC companies.

ycombinator

Time has flown by and offered few spare moments, but while fresh on my mind, I wanted to share an update:

Fundraising is almost over and soon I will get back to focusing on operations and technology. We will fall short of our fundraising goals but have enough money to move forward with 1-2 strategic hires, and I’ll get back to finishing fundraising in a couple months.

There are two weaknesses investors are pointing out:

  1. We do not have an in-house engineering team (we’ve been outsourcing)
  2. They fear it is difficult to sell to scientists (I agree!), which limits the rate of growth

I’m not worried about sales, we know how to sell to scientists.

On the other hand, our priority continues to be welcoming a Lead Engineer to our team. YC offered a wealth of resources to help us understand and plan for the technological developments necessary to build a game-changing product that will allow us to reach more labs. This knowledge has influenced what we’re looking for in this leading tech position (Interested in learning more? Click HERE).

In the meantime, we hired two freelancing software engineers to continue development of our second app that improves security and automates the organization of our purchasing data. Little by little, we’re evolving our service and following through on our commitment to bring more innovation to labs and scientists all over the world.

We have received press from awesome business and tech outlets like TechCrunch and Chicago Inno, who have written about the work we’re doing. Click here and here to have a read, and feel free to share with your networks.

The last post-YC happening is four new customers. Again, sales is not an issue, we continue to grow based on an amazing customer experience and the word-of-mouth it inspires. When we do supplement that with real sales channels….look out!

We will continue to keep you in the loop on company news and updates.

Until then, hope you’ve enjoyed this glimpse into the last couple months. Thank you for your ongoing support!

What is the Busiest Day for Ordering Lab Supplies?

Wednesdays.

Fridays are 20% slower in terms of orders compared to the rest of the week.

HappiLabs took a snapshot of the last 10,000 orders placed by the Virtual Lab Manager team by day of the week.

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Why ordering slows on Fridays 

Tuesdays and Wednesdays are busiest for order requests, perhaps reflecting scientists ordering for the next work week or VLMs working hard to get orders in that will deliver by week’s end.

Scientists may not be making as many order requests on Fridays because the weekend is calling. Scientists like to have fun too.

Many suppliers will  not ship on Fridays or process an order until the following week (especially if a West coast scientists requests an item from an East Coast supplier on Friday afternoon). VLMs know this and may hold off on ordering until Monday morning because the order will not ship or sometimes even be processed until then anyhow. Scientists likely have a sense of this as well.

It just goes to show that scientists and the scientific supply chain are working for the weekend.