HIRING — Support Virtual Lab Manager

Support Virtual Lab Manager at a growing life science company

If you have experience with lab management, purchasing, basic accounting, or customer service, apply!

ABOUT HAPPILABS

HappiLabs is a small business with a startup mentality in Chicago that provides a service to scientists called the Virtual Lab Manager. We support scientists in various ways, virtually, which includes acting as an outsourced purchasing department (some might say a Personal Shopper) for biotech companies and scientific research labs.

We have a mission: to improve the happiness of scientists and the quality of their research.

By helping scientists do their job, we are helping all the people on the planet who benefit from inventions, creations, and knowledge that scientists create.

Purchasing and Customer Service ScientistYou will work out of our Chicago office where you’ll support our Virtual Lab Managers (who are PhDs or long-time lab managers) as they manage labs across the country. You will be interacting with suppliers, freight companies, accountants and scientists.

You will be trained to be one of the best lab managers in the world.

EXPERIENCE

A strong candidate will have one of these backgrounds:

  • Lab manager or tech experience in a lab
  • Logistics or customer service experience (does not need to be in the sciences)
  • Purchaser or bookkeeper
  • Minimum Bachelor’s degree

RESPONSIBILITIES

  • Utilize various apps and software for managing labs
  • Communicate with suppliers (sales reps, technical help & customer service) to obtain pricing and technical info, place orders, retrieve order updates, and solve logistics and supply chain problems
  • Keep detailed accounting records
  • Report progress and solve problems at team meetings

TIMEFRAME

Looking to start now, preferably in Chicago.

COMPENSATION

  • Full-time, salary
  • $35-55k, depending on experience
  • Medical and Dental health benefits
  • A t-shirt, free coffee and snacks at the office

SKILLS AND TRAITS YOU SHOULD HAVE

We want a long-term commitment, someone who will help a small company grow into a large one.

  • Tech savvy (very good with a computer, its keyboard and multiple monitors)
  • Proactive mentality – help without being asked to help, and an ability to predict problems
  • Knowledge of hardware or mechanical engineering, and/or chemistry, and/or molecular biology
  • A passion for science and desire to make a difference in the world.
  • Confident presence on the phone. We frequently call suppliers

===== APPLY NOW! ======

CLICK this link –> HAPPILABS JOB APPLICATION (VIA A GOOGLE FORM)

It will not hurt to connect with Tom on LinkedIn.

A Message from our CEO Tom: Post-YCombinator at HappiLabs

There has been a lot going on behind the scenes of HappiLabs the last few months. As we mentioned in our last blog post, this summer, we joined world-class accelerator YCombinator (YC), to help advance our virtual lab manager technology. A couple weeks ago, we participated in a pivotal part of the program, Demo Day, where I presented to a select group of investors, press and other YC companies.

ycombinator

Time has flown by and offered few spare moments, but while fresh on my mind, I wanted to share an update:

Fundraising is almost over and soon I will get back to focusing on operations and technology. We will fall short of our fundraising goals but have enough money to move forward with 1-2 strategic hires, and I’ll get back to finishing fundraising in a couple months.

There are two weaknesses investors are pointing out:

  1. We do not have an in-house engineering team (we’ve been outsourcing)
  2. They fear it is difficult to sell to scientists (I agree!), which limits the rate of growth

I’m not worried about sales, we know how to sell to scientists.

On the other hand, our priority continues to be welcoming a Lead Engineer to our team. YC offered a wealth of resources to help us understand and plan for the technological developments necessary to build a game-changing product that will allow us to reach more labs. This knowledge has influenced what we’re looking for in this leading tech position (Interested in learning more? Click HERE).

In the meantime, we hired two freelancing software engineers to continue development of our second app that improves security and automates the organization of our purchasing data. Little by little, we’re evolving our service and following through on our commitment to bring more innovation to labs and scientists all over the world.

We have received press from awesome business and tech outlets like TechCrunch and Chicago Inno, who have written about the work we’re doing. Click here and here to have a read, and feel free to share with your networks.

The last post-YC happening is four new customers. Again, sales is not an issue, we continue to grow based on an amazing customer experience and the word-of-mouth it inspires. When we do supplement that with real sales channels….look out!

We will continue to keep you in the loop on company news and updates.

Until then, hope you’ve enjoyed this glimpse into the last couple months. Thank you for your ongoing support!

Time spent ordering

Ordering takes a lot of time.

The less time scientists spend in the purchasing cycle, the faster they can get back to happily focusing on science.
A HappiLabs summer intern, Lena, timed experienced Virtual Lab Managers (VLMs) placing orders online. The time ranged from just under four minutes to over seven.  An average of six minutes per order may not seem like much, but it quickly adds up with multiple orders a day.

Order time by supplier

The VLM team are scientists and purchasing experts. HappiLabs frees scientists’ time to do research and innovate.

#LabShopping Tip 3: Use Twitter for customer service issues

If you’re trying to contact a supplier and they are not responding quickly,

Contact the company via Twitter

Twitter is a public forum and therefore suppliers will see your comment and be more likely to respond. So, whether you have a customer service issue, need product information, or want a quote, head to the virtual world.

This tip was recommended by Raudel Sandoval, PhD (@TiredScientist), one of our Shopping Consultants and Quality Analyst. Follow us on Twitter: @HappiLabs_org