Following up on our Black Lives Matter commitments, HappiLabs is giving employees the time they need to vote with an extra paid holiday. We will be splitting the holiday across 2 days in order to maintain our commitment & responsiveness to our customers. On November 3 and Nov 4, we will be short-staffed. We want to warn our labs:
There will be a limited number of Virtual Lab Managers available. On the day your lab manager is off, only urgent matters will be addressed. All regular communication channels will be monitored. If you do need HappiLabs, another Virtual Lab Manager will be here, but please plan accordingly.
We urge your labs to do the same. Make sure your scientists have time to exercise their right to vote, and select leaders who believe in science and fact-based decision making.
HappiLabs is a small business focused on changing how science labs are operated. We work with a mission: to improve the happiness of scientists and the quality of their research.
Support Virtual Lab Manager at a growing life science company
If you have experience with lab management, purchasing, basic accounting, or customer service, apply!
HappiLabs is a small business with a startup mentality in Chicago that provides a service to scientists called the Virtual Lab Manager. We support scientists in various ways, virtually, which includes acting as an outsourced purchasing department (some might say a Personal Shopper) for biotech companies and scientific research labs.
We have a mission: to improve the happiness of scientists and the quality of their research.
By helping scientists do their job, we are helping all the people on the planet who benefit from inventions, creations, and knowledge that scientists create.
You will work out of our Chicago office where you’ll support our Virtual Lab Managers (who are PhDs or long-time lab managers) as they manage labs across the country. You will be interacting with suppliers, freight companies, accountants and scientists.
You will be trained to be one of the best lab managers in the world.
A strong candidate will have one of these backgrounds:
Lab manager or tech experience in a lab
Logistics or customer service experience (does not need to be in the sciences)
Purchaser or bookkeeper
Minimum Bachelor’s degree
Utilize various apps and software for managing labs
Communicate with suppliers (sales reps, technical help & customer service) to obtain pricing and technical info, place orders, retrieve order updates, and solve logistics and supply chain problems
Keep detailed accounting records
Report progress and solve problems at team meetings
Looking to start now, preferably in Chicago.
$35-55k, depending on experience
Medical and Dental health benefits
Company swag, coffee and snacks at the office, and weekly lunch
SKILLS AND TRAITS YOU SHOULD HAVE
We want a long-term commitment, someone who will help a small company grow into a large one.
Tech savvy (very good with a computer, its keyboard and multiple monitors)
Proactive mentality – help without being asked to help, and an ability to predict problems
Knowledge of hardware or mechanical engineering, and/or chemistry, and/or molecular biology
A passion for science and desire tomake a difference in the world.
Confident presence on the phone. We frequently call suppliers
They are practicing physical distancing and operations are a bit slower than usual.
Reminder that some suppliers are considering all sales final and not accepting returns due to COVID-19.
And some suppliers are noting that FedEx and UPS are no longer guaranteeing delivery.
Couriers continue to operate, but note they are still missing deliveries, at times only making one attempt before returning to sender. Last-mile delivery is still the biggest current issue.
FedEx and UPS, as we have noted are also not guaranteeing delivery and not offering reimbursement for lost packages.
If you do need an order processed, let the supplier know that the your lab is open and accepting deliveries and post signage at your delivery entrance to signal to delivery drivers deliveries are being accepted.
The less time scientists spend in the purchasing cycle, the faster they can get back to happily focusing on science. A HappiLabs summer intern, Lena, timed experienced Virtual Lab Managers (VLMs) placing orders online. The time ranged from just under four minutes to over seven. An average of six minutes per order may not seem like much, but it quickly adds up with multiple orders a day.
The VLM team are scientists and purchasing experts. HappiLabs frees scientists’ time to do research and innovate.
It is our intention to put a lot more importance on a very undervalued position.
The lab manager.
It shouldn’t be a position mixing operations with too much science. A lab manager needs to focus on operations, and if they are doing experiments too, your lab is going to be less efficient than the ones using a Virtual Lab Manager to support the people focused on science.
A good lab manager should be extremely proficient with a computer and apps. They will be receiving many emails, toggling through supplier websites, and communicating with everyone in the lab.
There are many reasons why a HappiLabs VLM is more efficient, but here are 3 reasons that have to do with technology:
We put our Virtual Lab Managers through training to become masters of a keyboard.
We estimate this saves a VLM at least 15 minute per day, simply by using (Command + Tab) or (Command + ~), etc. We can scroll through windows, tabs, and programs at lightning speed.
Copy, paste, scroll to the top, scroll to the bottom, undo, redo, and on and on. We aim to compete with a software developer’s mastery of a keyboard.
Logging in and out of supplier websites has never been easier, or more secure with password saving apps. Passwords don’t need to be retrieved from Excel or physical paper every time we order through Quartzy, Sigma, NEB, etc. They are automatically known. This saves 10-25 minutes per day for a busy lab.
Using multiple monitors
Every VLM has at least two monitors. One for monitoring communication (email, gchat, Slack, etc.), and the other is for other activity (googling, shopping online, analyzing quotes, etc.). By keeping a constant eye on communication, a VLM will respond quicker to all your scientists’ needs.
And a small shoutout to Moom. When analyzing multiple windows of data or comparing several quotes, resizing windows so you can see them all on one page is fast…HappiLabs fast.