Order requests can be normal, ASAP, or URGENT.
According to Merian-Webster, “urgent” means calling for immediate attention.
Scientists, when requesting an order for lab supplies, here are suggestions for using urgent vs ASAP vs normal.
Orders can sit for a bit, there’s time to go shopping (which can take a day or two). Scientists will have an opportunity to change their mind about the item or quantity requested. These are placed within 6-36 hours of the request.
“Can you order more MAP1 antibody. I’m good for about 1 more week.”
Orders are given priority but assume delivery will be > or = 2 days, at best. The request should include a need-by date. We’ll make it happen.
“Hi HappiLabs. We made a change to the experiment. Please order a pack of 30cc syringes. It will be very helpful to have them by Friday.”
The order is critical to a scientist’s workflow and needs to get there next day.
A Virtual Lab Manager will drop everything, including your teammates requests. You want our primary focus on getting that order in ahead of a supplier’s shipping cutoff time, onto a UPS plane, into a truck stuck in traffic, unloaded at your receiving door, signed for, and carried from the door to your lab.
“URGENT. What can you do to get me a replacement light bulb for the microscope by tomorrow morning? All work is stopped until we get a new bulb.”
On average, URGENT will cost you $62 in extra shipping costs. Sometimes it’ll cost you a MILLION dollars
Is it really URGENT?
Urgent is NOT
- Pipette tips. It is not flasks. It is not gloves. Inventory for these requisite consumables should be planned well ahead of time.
- Custom items requiring weeks of lead time to fulfill.
- Office supplies
Help us help you by selecting the right shipping speed, maintaining a smooth virtual lab manager workflow, and use URGENT only when it’s urgent.