Would a scientist pay a million dollars for an urgent order?

Order requests can be normal, ASAP, or URGENT.

According to Merian-Webster, “urgent” means calling for immediate attention.

Scientists, when requesting an order for lab supplies, here are suggestions for using urgent vs ASAP vs normal.

Normal

Orders can sit for a bit, there’s time to go shopping (which can take a day or two). Scientists will have an opportunity  to change their mind about the item or quantity requested. These are placed within 6-36 hours of the request.

“Can you order more MAP1 antibody. I’m good for about 1 more week.”

ASAP

Orders are given priority but assume delivery will be > or = 2 days, at best. The request should include a need-by date.  We’ll make it happen.

“Hi HappiLabs. We made a change to the experiment. Please order a pack of 30cc syringes. It will be very helpful to have them by Friday.”

URGENT

The order is critical to a scientist’s workflow and needs to get there next day.

A Virtual Lab Manager will drop everything, including your teammates requests. You want our primary focus on getting that order in ahead of a supplier’s shipping cutoff time, onto a UPS plane, into a truck stuck in traffic, unloaded at your receiving door, signed for, and carried from the door to your lab.

“URGENT. What can you do to get me a replacement light bulb for the microscope by tomorrow morning? All work is stopped until we get a new bulb.”

On average, URGENT will cost you $62 in extra shipping costs. Sometimes it’ll cost you a MILLION dollars

 Million Dollar Shipping

Is it really URGENT?

Urgent is NOT

  • Pipette tips. It is not flasks. It is not gloves. Inventory for these requisite consumables should be planned well ahead of time.
  • Custom items requiring weeks of lead time to fulfill.
  • Office supplies
  • Snacks

Help us help you by selecting the right shipping speed, maintaining a smooth virtual lab manager workflow, and use URGENT only when it’s urgent.

 

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