Some feedback we’ve received recently was about new hires in the lab we work for. Scientists new to HappiLabs do not always know how to use their Virtual Lab Manager. Everyone knows us as the purchaser (“Hey HappiLabs, can you order more gloves?”), but don’t know our other features.
Therefore, let us clarify 4 things you can use us for. Our main goal is to absorb as many 5-20 minute tasks as possible for scientists. We staff PhDs who have been in the lab, understand the language, and have empathy for the difficulty of your job. Therefore, we want to help you, and it’s in our mission.
Do you find yourself googling or scanning supplier websites for pricing info, specs, availability, or features of products? Leave that to us. Don’t waste 20 minutes on the phone with tech support. Ask us to help. You can have that time to get back in the lab or in your office analyzing data.
Sample questions to ask your Virtual Lab Manager:
- Can you find out what the limit is for centrifuging Greiner 96-well flat bottom plates?
- Can you look into fridge shelving options for these microcentrifuge tube racks?
- Can you find a phosphoric acid source that sells by molarity (instead of volume)?
- Can you help me find a distributor for this glass/metal adhesive?
Getting quotes or pricing information
There are so many sales reps trying to win your business, it can be a distraction. They will all tell you they have the best price or offer a “deep discount,” but who do you believe? HappiLabs shops for a lot of companies/labs, therefore we know what a fair price is, and have internal knowledge about what works and if there are quality control issues with any brands.
When it comes time to finding the price of an item, let us take care of that.
This ties into budgeting. If you have to budget an experiment or equipment purchase to get approval from a manager, tell us what you want, and we’ll price it out for you.
Calling customer service
Never worry about calling 1-800…Your virtual lab manager will do it. Whether you want to follow up on an order, return an item, or complain about a product (Did you order something and it’s broken?), we will do this for you.
Ultimately, a scientist working with HappiLabs should rarely have to interact with suppliers (customer service, sales reps, and tech support).