A virtual lab manager spends about 4 hours of their day navigating supplier websites. Placing orders, checking prices, hunting for tracking numbers, comparing product specs. The efficiency of a website influences decisions about which suppliers we do business with.
Many suppliers have brain cramping UX, but a few have done a great job with optimizing the user experience. Here’s what they do well.
3 Suppliers and What we love about them
1. Automatic email updates
New England BioLabs. Well known as @NEB. We love your automatic email updates for order confirmations, shipping updates, and invoices. Thank you for making our life easier.
McMaster also gets a shoutout for automatic email updates.
2. Online chat
@P212121 also gets a shoutout for online chat.
3. Easy returns
Amazon. Well known as Amazon. We heart you for many things. But you are miles ahead of the competition when it comes to returns. Hassle free. Costless. Thank you for making it easy to receive a shipping label.
If you want help with managing your lab, contact us…